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The Philippines - a source of highly skilled labour

Outsourcing Business

to the Philippines

The Philippines had initially created a mark in the global outsourcing industry as an excellent destination for voice-based services. Nowadays, the Philippines offers not only call center functions but also non-voice BPO work such as back-office tasks, IT, and moderation. The country has become an excellent outsourcing hub that it was named Best Offshoring Destination of the Year (2009) by the UK's National Outsourcing Association.

Why should you outsource to the Philippines?

It has a large pool of highly skilled individuals with excellent English communication skills. The Philippine culture is also very compatible with that of Western countries. Lastly, salaries of Filipino workers are much lower than those in other countries, that is why outsourcing is usually seen as an ideal way to cut costs.

At Philippine Trails, we can assist in the transportation and accommodation for anyone looking to visit the Philippines to experience the delights of the country firsthand.

We devise short packages, (see below), which tailor-in your business meeting(s), and which also allow you to experience the warmth and hopitality of the country and its people, experiencing resorts and tropical islands!

Of course, you don't have to visit the Philippines to enjoy the benefits of outsourcing to the country. We will be very happy to assist with you with any enquiries you may have, and to put you in touch with those we represent.

Call Centre Operations

Our recommended Philippines Call Centre is a premium service provider working with clients who are interested in a long term partner more than just a cheap outsourcing vendor. It handles inbound and outbound calls for all sizes of business. This American company started in 2004, and now has close to 150 employees in the Philippines.

Call Centre Briefing

Benefits

Excellent English – Agents go through 30 days accent training which other centres often don't offer

High Quality Connections – Clear voice quality

Excellent Grammar

Scalability

Flexibility – Programs customised to suit your needs

Reliability

Improved Service Levels

Why the Philippines?

72% of the population speaks English as a second language

Nearly all agents have university & college level education

Call Centre jobs are highly regarded

Highly Skilled and Available Workforce

The Philippines produces about 500,000 graduates every year from reputable universities such as the University of the Philippines, Ateneo de Manila University, De La Salle University, and University of Santo Tomas. Since English is the primary language used in education and business, most Filipino workers can speak and understand English.

In general, Filipinos are both expressive and creative, and a lot of students choose courses in the fields of creative design, multimedia, arts, and animation. Aside from excellent education provided by the universities, there are also training programs in which Filipino workers can further improve their creative skills.

Outsourcing Disciplines

We work with several businesses in the Philippines who specialise in high quality Outsourcing, and also Call Centre Requirements.

We will be very happy to assist you with any enquiries, and to put you in touch with those we represent:

Doing Business in the Philippines. MORE...