The Philippines has long been an excellent destination for voice-based outsourcing services. Nowadays however, the Philippines offers not only call centre functions but also non-voice BPO work such as back-office tasks, IT, and moderation.
The country has become such an excellent outsourcing hub that it was named Best Offshoring Destination of the Year (2009) by the UK's National Outsourcing Association.
The Philippines has a large pool of highly skilled individuals with excellent English communication skills. The Philippine culture is also very compatible with that of Western countries. 72% of the population speaks English as a second language, and nearly all employees have university & college level education. Call Centre jobs are highly regarded
Highly Skilled Workforce
The Philippines produces about 500,000 graduates every year from reputable universities such as the University of the Philippines, Ateneo de Manila University, De La Salle University, and University of Santo Tomas.
Since English is the primary language used in education and business, most Filipino workers can speak and understand English.
In general, Filipinos are both expressive and creative, and a lot of students choose courses in the fields of creative design, multimedia, arts, and animation.
Aside from excellent education provided by the universities, there are also training programs in which Filipino workers can further improve their creative skills.
Salaries of Filipino workers are much lower than those in other countries, which is another main reason why outsourcing is usually seen as an ideal way of cutting costs.
Typical Outsourced Services
ICT & Internet Applications: Web Design, Web Development, Software Development, Graphic Design, Flash Design/ Animation, SEO/SEM, Technical Support.
Moderation & Language: Creative Writing, Community Moderation, UGC Moderation, Game Moderation, Transcription.
Back Office Functions: Data Processing, Accounting, HR & Recruitment, Customer Support, Secretarial Functions.
Our Service to You
We recognise that many clients will be more interested in finding a long term business partner, rather than just a cheap outsourcing vendor.
We can introduce you do a suitable company, and organise a meeting, together with transport and accommodation, and in addition, a chance maybe for you to explore and see more of the Philippines overall. If this is of interest, please don't hesitate to get in touch.